Service Administrator - Part Time

12-month contract

16 hours a week - over 3 or 4 days

£14.00 - £15.00 per hour dependent on experience

Location: Based on site in Luton

Our client established over 55 + years ago are looking for a part time Service Administrator for a 12-month contract.

We are looking for a focused individual to provide comprehensive support to the service department, handling customer inquiries, managing engineer's schedules and maintaining accurate records of service contracts and supporting documentation.

Responsibilities: Service Administrator

• Answering incoming email and telephone calls.
• Liaising with customers with service contract schedules via telephone & email.
• Responding to customer service visit call out requests (Breakdowns).
• Raising customer quotations for work prior to engineers attending site.
• Plan, prioritise & support the movement of service engineers to customer locations.
• Scheduling engineers & customers calendars for up-and-coming visits .
• On customer requests send out Risk Assessment / Method Statement (RAMS).
• Daily communication with technicians to manage and respond to customer requirements.
• Ensuring the CRM / customer records are kept fully up to date.
• Checking of engineers completed service reports along with supporting documentation.
• Generating calibration certificates from engineer's raw data collected on site.
• Passing on completed service reports for invoicing.
• Entering information onto Excel for service reports logs.
• Liaising with colleagues and departments to provide support to customers.

Skills / Experience: Service Administrator

• Excellent communication skills and telephone manner.
• Proficient in administration, particularly in Excel and Microsoft packages.
• Effective multitasking ability and composure under pressure.
• Strong organisational skills and attention to detail.
• A positive, proactive supportive mind-set.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call #removed# for further details.