Housing Manager

Driving licence is essential for this role.

Minimum 3 years experience in housing management and support work required.

WHO ARE WE LOOKING FOR?

Someone with:

* Strong knowledge and experience in housing management, tenancy sustainment, and compliance.

* Experience in building maintenance and property management.

* A sound understanding of the main Health & Safety Regulations, including COSHH and risk assessment.

* Excellent communication skills, both written and verbal.

* Ability to establish and maintain working relationships with tenants, colleagues, and external agencies.

* Strong leadership skills to manage a team and oversee housing operations.

* Ability to assess risks and resolve tenant-related issues effectively.

* A proactive and solution-oriented approach to work.

* Commitment to high-quality service delivery and customer satisfaction.

WHAT WILL YOUR ROLE INCLUDE?

* To oversee the management of properties, ensuring tenants receive high-quality housing services and support.

* To provide leadership to the Housing Officer(s) and Maintenance Team, ensuring smooth day-to-day operations.

* To manage and develop the team, providing guidance, training, and support to enhance their skills and performance.

* To manage void properties and work towards achieving turnaround targets in collaboration with the Maintenance Officer.

* To ensure all tenancy agreements, move-ins, and move-outs comply with administrative, legal, and contractual obligations.

* To liaise with Local Authorities and external agencies to ensure compliance with housing policies and tenant welfare requirements.

* To oversee tenancy sustainment, providing guidance and intervention when necessary to prevent breaches.

* To manage estate inspections, ensuring high standards of cleanliness, grounds maintenance, and property upkeep.

* To oversee and coordinate repairs, maintenance, and compliance checks, ensuring properties remain in excellent condition.

* To handle tenant complaints efficiently, ensuring resolution in line with Ezzi Lettings Solutions' procedures.

* To monitor and manage Anti-Social Behaviour cases, escalating to relevant authorities when needed.

* To ensure statutory safety checks, risk assessments, and property inspections are conducted and documented properly.

* To attend and lead internal and external meetings as required, representing Ezzi Lettings Solutions professionally.

* To ensure compliance with all legal, contractual, and regulatory responsibilities in relation to housing management.

* To maintain accurate records and administrative systems to support efficient service delivery.

Here's what you get from working for us:

* Commitment to high-quality support, training, and continued professional development.

* Opportunity to complete your apprenticeship in health and social care.

* Refer a friend payment scheme which is £(Apply online only) bonus if working with us personally for over a 6-month period.

* Competitive rates of pay.

* Opportunities to progress through our personalized career paths into more senior and management roles.

* Free training to help develop and enhance your skills