Are you passionate about advising, advocating, or guiding local communities?Ready to take your career to new heights with one of the UK’s most impactful charities?Join us in empowering communities and making a lasting difference.We’re looking for a dedicated Case Officer to manage casework and provide direct support, advice, and guidance to beneficiaries on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.In this role, you will assess the needs of beneficiaries and collaborate with regional specialist teams and external service providers to ensure that support is delivered in an integrated and effective way. You will also develop creative, tailored solutions, drawing on contributions from volunteers, our members, and branches to meet beneficiaries' unique needs.Additionally, you will work closely with the Casework Services Manager and Head of Welfare to identify and address local beneficiary needs, helping shape the commissioning of specialist services. You will advise beneficiaries on available support and assist them in accessing the services they need, while maintaining an up-to-date knowledge of statutory benefits. Building strong connections with local organizations to reach beneficiaries in the community will also be a key part of your work.The role is primarily homebased with will have regular travel around the Cambridgeshire & Norfolk for internal meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area.There will also be occasional travel nationally to attend training / meetings.Driving licence is essential requirement for this role.For more information, see Vacancy Information Pack attached to our direct advert.RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.