Job Title: Call Handler
Location: Crawley
Salary: £15.04 Per Hour
Sector: Social Housing

TEMP 6 MONTHS - PERM

Call handler

Handle inbound and outbound calls from residents regarding repairs and maintenance issues.

· Accurately log repair requests on the system, ensuring all details are captured correctly.

· Diagnose repair issues based on resident descriptions and allocate jobs to the appropriate

contractors or internal teams.

· Prioritise urgent and emergency repairs, ensuring prompt action is taken.

· Provide excellent customer service, ensuring residents feel listened to and supported.

· Keep residents updated on the progress of their repairs, managing expectations and resolving

queries.

· Liaise with contractors, housing officers, and other stakeholders to ensure repairs are completed

efficiently.

· Handle complaints professionally and escalate where necessary.

· Maintain accurate records of all calls and updates on the housing management system