Job details

Location: London

Capability: Tax & Law

Experience Level: Senior Manager

Type: Full Time

Service Line: UK Law

Contract type: Permanent

Job description

Job Title: Senior Manager - Legal Operations & Transformation Services

The role is for a senior manager and will be supporting client delivery as well as the development and growth of our Legal Operations and Transformation Services (LOTS) practice.

Description of the role:

-Highly experienced consultant with detailed knowledge of legal operating models
-An understanding and experience working with legal technology vendors
-Ability to lead large scale, complex global transformations
-Lead the end-to-end proposal response mechanism from RFIs and RFPs to the preparation and presentation of final decks
-Support with the strategic direction and focus of the LOTS practice
-Provide subject matter expertise and industry insights to our clients undergoing legal transformation
-Identifying client needs and proposing solutions to them
-Maintaining a consistently high and leading edge market profileSupport and oversee the development of go-to-market strategies, collateral, methodologies and alliance partner relationships

The role will report directly into the head of Legal Operations and Transformation Services. The primary objective will be in delivering complex projects to our multinational clients and to support during the sales process.

As the team and business grows, the candidate will be expected to have a leadership role and take on responsibilities to support the development of people and culture within the team, ensuring continuous development and support for their direct reports.

The candidate will also be expected to take on responsibilities related to business development, marketing and communications, headcount, resource and revenue planning and forecasting to feed in to the wider LOTS business.

Stakeholder Interaction & challenges:

Candidates will be expected to have a strong track record at engaging with stakeholders across all seniorities across multiple sectors and industries. Experience and success in persuasively engaging the C Suite of clients is essential. Candidates will need to manage both internal and external stakeholders self-sufficiently as part of on-going engagements and through business and strategic development.

Impact, Risk, Accountability & Governance:

This role will assist in the growth and development of the LOTS practice, and Legal Services as a whole by extension.
The successful candidate will help with the strategic direction, growth and development of the practice and service offerings in LOTS. The candidate will be responsible for governing and overseeing the risk and quality of the work performed by their team and those supporting on their engagements.

The Person
Essential

-Significant relevant operational change experience
-Subject Matter Expert related to the development of legal target operating models, RACIs, Sourcing strategies, Service Catalogues and technology options
-Well versed in the challenges facing and solutions available to legal functions (e.g. spend and bandwidth management, matter management, contract -----lifecycle management, cost reduction, workforce agility and evolving service models)
-Must have some experience working within an in-house legal function but do not necessarily need to be legally qualified

Desirable

-Experience engaging with other support office functions such as HR, Finance and procurement
-Experience with technology solutions and digitisation programmes and initiatives
-Experience working across multiple sectors and industries

-Expertise / Technical role requirements
-Extensive experience
-A project management qualification would be desirable but not essential
-A qualification such as being lean Six Sigma certified would be desirable but not essential

Skills:

-Process mapping and analytics
-Communication skills and persuasive writing
-Go-to-market proposition development
-Engagement management
-Internal and external stakeholder management
-Experience in communicating and influencing senior stakeholders
-Consulting expertise to engage with legal teams (and coaching others to do the same
-Proficiency in managing large engagement teams and ensuring consistent, top quality, deliverables
-Direct experience executing and/or leading teams executing complex programmes or transformation initiatives
-Training and coaching members of the team. Performing QA of written and technical deliverables ahead of internal and external review