Control Centre Supervisor

Location: Rugby

Salary: £15.70 per hour

Length of Assignment: Ongoing

Hours: 37h

Office based

Role overview

Opus People Solutions is recruiting on behalf of Rugby Borough Council for a Control Centre Operator to effectively manage the services delivered by the Control Centre Team. The supervisor will support the Independent Living Co-ordinators in service delivery to the independent living residents. In this pivotal role, you will oversee a team of control centre operators, ensuring the delivery of high-quality service while adhering to our policies and procedures.

Key Responsibilities:

- Supervise and manage a team of control centre operators, conducting regular one-on-one meetings and team gatherings to foster communication and collaboration.

- Develop and maintain a comprehensive staffing and on-call rota system, ensuring all shifts are adequately covered.

- Manage resources efficiently, ensuring staffing and stock levels meet service requirements.

- Assist in the formulation and implementation of local policies and procedures, ensuring compliance with corporate standards.

- Oversee stock control for equipment, maintaining adequate levels to support the Control Centre's operations.

- Monitor and review maintenance contracts for Control Centre systems, authorizing requests as needed.

- Ensure appropriate back-up and disaster recovery arrangements are in place and regularly tested.

- Collaborate with stakeholders to meet organizational and customer needs effectively.

- Maintain accurate records of customer information and incidents on designated systems.

-Work on council's projects and new implimentations

Qualifications:

- Proven experience in a supervisory role within a control centre or similar environment.

- Strong leadership and communication skills.

- Ability to manage multiple priorities and work under pressure.

- Knowledge of relevant policies and procedures.

- Proficient in maintaining records and reports.

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