Well established and successful Food Business now recruiting...
ROLE
BASED MARKET HARBOROUGH
As a key strategic player, we need you to bring your energy and drive to help create momentum and implement the Company's plans for growth. Being a strongly entrepreneurial business, you will need to be able to balance the ethos of the brand alongside commercial acumen and awareness. Most importantly you will need a genuine passion to make things happen!
You will have a strong customer focus, with the drive to succeed and can recognise opportunities to grow the business, through nurturing developing existing customer relationships and supporting in the induction of new customers.
The primary focus of the role is to assist the New Business Development Manager in the following:
• Research of potential customers
• Shape and build new business and grow existing business through effective communication methods.
• collaborate with cross-functional teams, and external partners to help develop a rich customer experience.
Typical of many entrepreneurial businesses, the role is wide and varied and will provide an opportunity to further develop in a sales career whilst gaining experience and operating in a large, dynamic market.
Essential Duties and Responsibilities
• Reactively manage inbound phone and online enquiries. Produce suitable proposals and quotes for all inbound enquiries.
• Manage the sales cycle for every enquiry to optimise and maximise the business opportunity.
• Create Bespoke event solutions to suit the customer's needs. Pro-actively support the New Business Account Manager with generating new business from existing and new customers.
• Nurture new customers into new accounts that can produce repeat business. Present to customers in a creative way to inspire and motivate them to select us to deliver their events.
Administration & Management
• Manage all customer content and the sales process through our internal CRM system, including lead sources, contact notes and future actions.
• Ensure you efficiently and professionally execute each enquiry & event.
• Ensure call and business acquisition targets are achieved baseline.
Commercial Awareness
• Know your products and make it your business to be aware of competitors and developments within the industry.
• Gather competitor and market sector information where appropriate and share with appropriate departments.
• Attend team meetings and share best practice with colleagues
• Support your customers and the business all year round and seasonal.
Main Relationships (How the role fits into the organisation)
Able to develop and grow cross functional relationships, with the ability to communicate at all levels
• Customer Service Team
• Product Team
• Operations Team
• Marketing Team
CANDIDATE
Experience/Qualifications/Education and Person Specification (E- Essential / D- Desirable)
Experience of working in an administration background: E
Experience in customer service: E
The skills to work both independently and as part of a team: E
A creative & competitive personality: E
Ability to communicate at all levels, internal and external: E
Ability to build internal relationships quickly with all levels: E
Ability to use Microsoft Office: E
Full Driving Licence: E
Proven experience in a sales function with records of success and target driven results: D
Experience using a CRM system: D
Additional Information:
• Hours of Work: Mon - Fri 40 hours per week
• Salary: up to 30K - dependant on experience
• Holidays: 25 days + bank holidays
• With additional Employee Benefits
• Office based role