Job Title: MDS Senior Quality Officer

Location: Homebased

Salary: £33,563 per annum

Job Type: Full time, Permanent

Closing Date: 1st July 2024

We are currently looking for a MDS Senior Quality Officer to join our Quality team, on a Permanent contract.

The successful candidate will have a keen eye for detail with the ability to proactively ensure that business needs are met. They will have a positive attitude and the ability to work collaboratively.

?The scope of this role is to work as part of the Migrant Help Quality Team to ensure compliance to contractual and regulatory requirements for the Modern Day Slavery (MDS) teams. This includes evidencing organisational compliance within the Contractual Compliance Schedules, ensuring adherence to the internal and external inspection regimes and liaising with the contracting authorities. The postholder will be expected to work closely with operational and support services teams to ensure the quality of service provided to our clients, as well as conformance to contract key performance indicators. The postholder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values.

As the MDS Senior Quality Officer your duties would include:

• ?Ensure the successful outcome of external audits, including the gathering of evidence, coordination of audits and liaising with relevant stakeholders
• Ensuring the continuous effectiveness of the operational Quality Frameworks and procedures
• Create thorough reports on any findings, including good practice and any shortcomings
• Highlight and develop mechanisms for sharing learnings and best practise across services.
• Create and submit reports and evidence as requested by the contracting authority
• Review reports received by the contracting authority and liaise with the relevant teams to ensure contractual compliance, monitor changes and updates and coordinate responses to feedback raised.
• Be the point of contact for the contracting authorities regarding any compliance and quality assurance requests and requirements.
• Ensure the effectiveness of our procedures, in line with CQC and ISO requirements
• Lead on calibration sessions with the operational teams to ensure the correct application of the Quality Frameworks.
• Lead on the monthly MSVC/Quality meetings, including creating the agenda, gathering topics and preparing reports.
• Line manage the MDS Quality Officer and MSVC Quality Administrator, supporting them in their roles and development.

The experience and skills you need:

• Demonstrable experience of quality assurance processes and quality management frameworks
• Experience of audits, as an auditee, coordinator of audits and as auditor.
• Auditing and audit report writing skills
• Demonstrable administrative and organisational skills
• Highly dedicated with genuine interest in Migrant Help and our clients
• Kind and supportive, with the ability to provide constructive feedback and positively influence those they work with

What else to expect:

• This post is subject to Enhanced Disclosure and Barring Service (DBS) check
• This role may require travel to other offices across the UK

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme

?At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn't matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

- This post is subject to Enhanced Disclosure and Barring Service (DBS) check

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Candidates with the relevant experience or job titles of: Quality Development Coordinator, Quality Coordinator, Quality, Quality Assurance, Quality Assurance Inspector, QA Inspector, will also be considered for this role.