Working as a functional consultant on Dynamics 365 CRM solution implementations for public sector customers. You will be working in a capacity of Functional Consultant within a project team.

Hybrid (2-3 days per month on site for client workshops)

Key Responsibilities:

• Experience of Dynamics 365 CE capabilities and extensibilities
• Experience in leading business discussions with customer for project discovery and business process mapping
• Experience in leading discussions around business requirements, product backlog refinement and user expectation management in Agile projects
• Experience managing agile delivery teams and team of business analyst
• Understanding of Design & configuration experience in Dynamics 365
• In-depth knowledge of the Microsoft Dynamics CRM platform
• Experience in doing fitment analysis of customer requirements
• Knowledge in Performance tuning possibilities in Dynamics 365 implementations
• Experience in collaborating with business stakeholders for data integration and data migration activities which can guide team of developers
• Experience in managing Dynamics 365 projects in a capacity of product owner or business analyst
• Capability to estimate Dynamics CRM project requirements
• Knowledge in multiple components of responding to RFPs/RFIs
• Capable of leading RFP responses for green field/Enhancement/Support D365 engagements
• Microsoft Azure knowledge
• Understanding of DevOps project implementation

Skills & Experience

• Proven experience as a Dynamics 365 Functional Consultant.
• Deep understanding of Dynamics 365 modules, especially Finance & Operations, Customer Service, and/or Field Service.
• Experience working in large-scale, complex environments, preferably in the public sector.
• Strong stakeholder engagement skills with the ability to influence and manage expectations.
• Proficiency in gathering and analyzing requirements, process mapping, and delivering end-to-end solutions.
• Knowledge of Power Platform tools (Power Automate, Power Apps, Power BI).

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