WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.
Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.
To support our progress, we are currently recruiting for a Customer Service Team Leader to come and join our team at our Parkhouse Sales Office (ST5 7RZ).
In this role, you will be leader for our biggest customers, servicing their needs and working closely with the Commercial teams. A key decision maker, influence pricing, achieve sales targets and maximise sales opportunities. To lead and motivate a team of Sales Coordinators in providing excellent customer.
As our Customer Service Team Leader, you will be responsible for:
• Key account management, improve schedule accuracy and resolve invoice disputes
• Be responsible for key account reviews with stakeholders
• Review customer profiles to identify opportunities to increase sales
• Analyse data including sales trends
• Collaborating with the commercial teams to promote stocks and increase sales
• Work with the Sales & Operational Planning Team to identify schedule changes in line with production and deliver suitable resolutions
• Identify areas of improvement and ensure customer compliance
• Continuous performance monitoring, KPI reviews
• People management, including performance reviews, absence and other personnel matters
• Managing workflow of the teams
• Coaching and development of the team to improve knowledge and efficiency of staff
• Route cause analysis and implement corrective actions
• Support and cover all aspects of the sales coordinator role
• Managing schedules, working with transport partners to deliver on time and in full
• Order book management
• Haulage payment management
In order to be successful as our Customer Service Team Leader, we would ideally like you to be/have:
• Proficient in Microsoft applications, including Office and Excel
• Data analysis, using Excel and Cognos
• Ability to make decisions at management level
• Excellent interpersonal and communication skills
• Customer service and continuous improvement experience
• Flexible and able to work under pressure - using own initiative
• Willingness to travel and stay overnight from time to time
• Full driving licence
Think you can make a difference? WE ARE your future.
More details:
• Full time, permanent role with hybrid working options
• Competitive salary
• 10% matched pension, administered by Legal and General
• 3x life insurance
• Share Save scheme eligibility
• Full access to Employee Assistance programme for self and family members
• Access to high street retail discounts platform – with access to discounts at Tesco, Asda, etc…
• Personal development and career progression opportunities
Our commitment to diversity and inclusion?
Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.
Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.
