JOB DESCRIPTION - CARE MANAGER
Our client, a new franchise is looking for a Care Manager to work alongside the Registered Manager to manage and grow an effective and efficient home care service within the Eastbourne area. They are looking for a Care Manager to ensure the provision of high-quality care services to vulnerable people living in their own home
Responsibilities
1. To ensure that the company's supervision and appraisal policy is implemented for all staff including supervision and appraisal.
2. To ensure that scheduling is carried out efficiently enabling Care Staff to spend the allocated care time with each service user.
3. To ensure that Care Staff follow the agreed care and service user plans with reference to visit length, and work in a manner which meets or exceeds the CQC Fundamental Standards.
4. To ensure that appropriate records are kept within the Service Users home.
5. To ensure that all visits, including times are confirmed by timesheets signed by the service user and Care Worker (except for service users notified as unable to sign).
6. To ensure that sufficient staff are recruited to fulfil the needs of service users.
7. To liaise with all office staff to plan marketing activity and spend and make recommendations to the Registered Manager.
8. To ensure that the Company recruitment procedure is adhered to.
9. To ensure that all care staff successfully undergoes all training required to meet the CQC Fundamental Standards, and completion of the Care Certificate prior to probation signoff.
10. To ensure that all staff are capable and confident to carry out their roles by identifying development and training needs, as well as source and recommend training programmes to meet these needs and participate in the provision of such training.
11. To ensure that appropriate records are kept relating to recruitment, training, and supervision.
12. To ensure accurate records of sickness, holiday and other absence are maintained for all staff.
13. To ensure that all service users undergo suitable initial assessments including care needs assessment and health and safety risk assessments as required under the CQC Fundamental Standards.
14. To ensure that appropriate records of assessments are maintained and that actions required mitigating risk are carried out.
15. To be responsible for the Health and Safety of staff and service users by ensuring that any company Health and Safety policies and procedures are always applied, ensuring a safe working environment.
16. To ensure that service users and their informal carers are consulted during care planning and throughout service provision.
17. To ensure that service user reviews are carried out and recorded in line with the requirements of the CQC Fundamental Standards and the Local Authority.
18. To ensure the effective management of complaints, compliments, and comments, including remedial action and record keeping.
19. To ensure that confidentiality is always maintained by all staff.
20. To ensure that the requirements of the Data Protection Act (and any subsequent revisions of the Act) are met in full especially in relation to service user and Care Worker records.
21. To ensure accurate and timely payroll and invoicing.
22. To ensure that payments due against invoices are received promptly.
23. To ensure that monies due to be recovered from Care Workers are collected in a timely manner.
24. To build and maintain harmonious working relationships with Local Authority representatives.
25. To attend and participate in Local Authority meetings as appropriate.
26. To manage the budget for the office and operate as a profit centre.
27. To be aware of Key Performance Indicators and to accurately report statistics daily/weekly/by period to the Operations and Commercial Directors.
28. To ensure effective and timely communication within the office, with field staff, with users, purchasers, and other stakeholders.
29. To ensure that Company policies and procedures relating to equal opportunities and anti-discriminatory practice are always applied in the management and delivery of the service.
30. To provide on call and care services where required to ensure the safe and efficient output of the business