Recoveries Agent (Hybrid)

Job type: Full Time Permanent
Start dates: Flexible
Location: Central Manchester
Hours: Monday - Friday 9am till 5pm
Salary: Negotiable based on experience, starting from £30,000
Holiday: 30 days annual leave plus bank holidays

The Role:

This is a rewarding role based in our busy, Manchester Office you can expect a friendly and flexible culture synonymously. The role will involve, but not be limited to; you performing the following:

To professionally and effectively handle Mortgage collections in litigation state whilst adhering to all Collections policies and procedures

Exploring all avenues around the repossession of property for our customer base

Be a team player within both the Collections team and the broader Finance team of Aldermore Bank supporting the business as a whole to deliver growth and other targets, whilst adhering at all times to the overall compliance policy framework within the business.

Assessment and Resolution of customer arrears, by telephone/email/letter where appropriate. Recommendation on longer-term recovery strategy as appropriate.
Utilise the Bank's dedicated Asset Finance software to its full potential, using the automated letters/templates and diary system.
Delivery of exceptional customer service and ensure hirers are treated professionally and fairly, within prescribed timescales.
Meet and exceed objectives set by the Collections Manager.
Please Note: You will be able to split your working week between home and the Manchester Office, allowing you to have the work-life balance you need.

Working patterns: Monday to Friday, 9am until 5pm, 2 days per week in the office (Tue, Wed or Thur)

Benefits:

In return for your hard work and commitment to working for Aldermore, you will receive some fantastic benefits:

Annual leave - 30 days to use how you like
Comfortable working environment, well located for the daily commute and those lunchtime errands.
Fantastic and engaging company events
Competitive company stakeholder pension scheme
Maternity, Paternity and Adoption scheme
Financial rewards - Discretionary bonus scheme, cycle-to-work scheme, childcare vouchers, and high street/online retail discounts
Private Medical Insurance and healthcare
A friendly and flexible culture with a drive for continuous improvement, for which you will be empowered to get behind from day one

And much, much more! Our benefits package doesn't just recognise your hard work and talent; it enhances and supports your lifestyle, health, and well-being in and out of work.

The Company:

We're Aldermore Bank, the award-winning bank that supports customers with specialist mortgages, savings accounts, and business finance solutions. Launching in 2009, we have made a name for ourselves as the 'new' British bank offering. We are looking for people like you to work alongside people guided by the company's values of a diverse, dynamic, and vibrant company. We are at our best and enjoy our work most when we leverage diversity and pull together as one team.

To apply for this post, we are looking for the following:

Experience in collections within the property sector

Experience of working within a regulated, banking or financial services environment
Experienced at delivering collection and recovery processes within dynamic collections environment
Good communication and analytical skills
Numerate - able to interpret financial statements
Team Player
Apply:

By applying today, you can kickstart our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this fantastic organisation. Find your next great job and adventure; build your career with us today!

Disclaimer

Aldermore is an equal opportunities employer., which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts, and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy