Our international client requires an experienced Customer Service Coordinator to join their team for an indefinite periodPosition Summary:  You will work in a busy department that represents the heart of the business and manage all customer orders, shipping, and invoicing related to orders received from the regional sales offices.

1. Major Job Functions:

t To manage all sales order processing including projects, from receipt of order through to invoicing and reporting of the results. Liaise with customers on the status of each order with updates as required for customer service metrics To liaise with the Customer Service Department regarding commercial and technical queries relating to products, and orders for products. Liaising with various offices and vendors to ensure customer delivery expectations are met Provide customers with documents, certificates, manuals and datasheets as and when required Dealing with telephone enquiries from customers and regional offices Assisting with the stock take, and investigating the discrepancies afterwards. Producing daily financial reports  Liaise with the finance team to create new accounts and existing account amendments. Assist the finance team with matching invoices against purchase orders. Maintain and monitor customer order mailboxes. Monitor, update and maintain customer portals including uploading documents and updating delivery information Work with shipping/logistics to produce bespoke customer documents as required Other duties and projects as specified. 

1. Key Skills and Behaviours Required

 Key Skills required are: Customer order management and processing experience Computer literate with a good working knowledge of Microsoft applications Numerical accuracy Articulate, good written and verbal communication Accurate, good attention to detail Ability to prioritise, and manage multiple tasks Team player and able to work on their own initiative The behaviours required are: Positive, enthusiastic attitude Flexible to changing priorities Able to manage situations so they don’t become stressful Friendly and approachable Supportive to all team members Co-operative and collaborative with all team members Self-awareness to modify and choose appropriate behaviour to influence a situation positively Confidence to express ideas and thoughts on situations or events Able to build positive relationships, rapport built on mutual trust   Interested? Please apply.