Family Support Manager

Location: London

Salary: £35,344 per annum

A whole family approach to treatment, recovery and rehabilitation is widely evidenced to improve outcomes for the people we work with. At the Forward Trust we define family as a group of 2 or more individuals whose relationship plays a significant role in their lives. We recognise the value and complexity of family and understand the potential positive and negative impact of relationships.

We believe how a family is defined is up to the individuals within that system and that we all hold our own unique version of what family looks like.

Our family work aims to strengthen relationships and interpersonal connections, so every person feels safe, supported and valued by the people they surround themselves with.

This is a remote role with travel to various prisons in the London and Surrey area, as well as within the community to support your direct reports. A driving licence and your own car would be beneficial.

What you will be doing?

Strategy

• Be an Ambassador for Forward Trust's work in the area for which you are responsible, positively representing Forward Trust at internal and external events as required.
• Contribute to departmental strategy development and delivery.
• Consistently advocate a whole family approach to treatment, recovery and rehabilitation in all areas of their work.
• Support the development of business plans and departmental policies, procedures and processes as required.

Line Management

• The recruitment and induction of all new staff who sit within their team.
• The direct line and performance management of assigned Family Support Practitioners and other staff delivering family work across the organisation.
• Carrying out regular 1:1 supervision, quarterly line management supervision, appraisals and team meetings with staff.
• Effectively managing staff sickness and other absences.
• Ensuring staff develop their skills and knowledge within their role through effective supervision, attendance at training and other workforce development opportunities.
• Creating and maintaining a positive working environment.
• Addressing any poor performance and managing team dynamics in a robust and responsive way.
• Managing the working patterns of staff members, rota arrangements and safe staff to client ratios.
• Ensuring remote work, including working from home arrangements and peripatetic work carried out in prison, community and residential settings, is done so safely and in accordance with the organisation's policies and procedures.
• Liaising with HR as needed to carry out line management responsibilities effectively and in line with organisational policy and procedures.

Service Delivery

• Provide effective support and line management to their staff team to enable them to deliver high quality, trauma informed 1:1 work and structured group interventions to clients and family members/affected others.
• Effectively liaise with internal stakeholders, including service managers, team leaders and other practitioners to provide a cohesive, coordinated and effective service to clients/family members/affected others.
• Actively seek feedback from those receiving family support services and use this feedback to continuously improve service provision.
• Effectively and proactively liaise with external stakeholders, including commissioners, in order to continuously improve and develop our family support offering in line with departmental and organisational workplans and strategies.
• Ensure contractual compliance where appropriate.
• Ensure excellent collaboration and communication through multi-agency working to provide a high-quality service to all clients.
• Ensure financial compliance and support effective departmental and service budget management, adhering to the organisation's financial policies and procedures at all times.

What are we looking for?

Experience

• Experience of managing and developing a team of staff.
• Experience of managing key HR processes including recruitment, induction, probation periods and performance management.
• Experience of working across multiple, geographically dispersed services.
• Experience of managing geographically dispersed staff teams.
• Experience of working in line with contractual requirements and commissioner expectations.
• Experience of working in accordance with quality frameworks.
• Experience of budget management.
• Experience of report writing.

Knowledge and Skills

• Understanding of the impact addiction has on the whole family system.
• Understanding of different treatment models for addiction and offending.
• Understanding of different model of recovery for addiction and offending.
• Excellent IT skills including the use of all MS Office software, databases and online learning platforms e.g. Moodle.
• Understanding of the importance of data collection and outcome monitoring.

Qualifications

• Counselling or related qualification (Level 4 or above)
• Management qualification level 3 or above (or willing to work towards this)

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.