IT Operations Manager

• Permanent
• Warrington – 3 days per week
• Competitive salary

We are seeking an IT Operations Manager to provide high-quality and reliable information technology services. This role involves managing the day-to-day operations of the IT estate and security, implementing and maintaining IT operations, and leading change management in alignment with organisational strategy and budget. The successful candidate will ensure the effectiveness of the IT infrastructure and manage risks.

Day to Day of the role:

• Oversee the 24/7/365 operation of the enterprise IT team, including corporate infrastructure, end-user estate, product support, and ITSM suite.
• Maintain the IT estate, delivering projects and system upgrades to support continuous operations.
• Manage applications, support teams, licences, services, maintenance, operations contracts, and associated budgets.
• Apply ITIL framework to ensure robust change management, service, and support designs.
• Enhance front line service experience, managing key stakeholders to deliver high satisfaction and a culture of continuous service improvement.
• Ensure the reliability of IT services across the organisation, fostering a digital experience that meets daily performance and operational needs.
• Collaborate with Service Account Managers and Product Owners to support matrix ways of working.
• Maintain relationships with framework partners to ensure quality service within commercial boundaries.
• Plan and test business continuity and disaster recovery activities for technology services.
• Ensure compliance with all audit and accreditation activities, both internal and external.
• Manage key stakeholders, articulating IT headlines and ensuring the Health, Safety, and Wellbeing of the operational team.

Required Skills & Qualifications:

• Extensive experience in managing enterprise technology services and leading technical teams.
• Knowledge of information security processes.
• Proven leadership experience in demanding customer-facing operations.
• Familiarity with regulated industries and Critical National Infrastructure (CNI) accountabilities.
• Strong operational management skills, with a track record of service improvement and cost savings.
• In-depth knowledge of the ITIL framework, including incident management.
• Technical understanding of technology disciplines and asset management.
• Excellent interpersonal skills to manage and influence relationships at a senior management level.
• Operational management experience with multisite teams and third-party organisations.
• ITIL Practitioner qualification.

Benefits:

• Dynamic and supportive work environment.
• 20% Bonus – 80% company performance 20% individual
• Pension – double the amount that individual puts in up to 7%. So if they contribute 7% - total is 21%
• 5k Car allowance
• Manager Healthcare
• Edenred package
• EV Car Scheme

In first instance please submit your CV.