Homeownership Team Leader

📍 Location: Epsom
📄 Contract: Permanent
⏳ Hours: Full-time

💰 Salary: £36,200 per annum

Role Summary:

Our client is currently seeking an experienced Homeownership Team Leader to oversee and coordinate the day-to-day work of the Homeownership Officers and Administrators. This role involves delivering high-quality leasehold management services, ensuring compliance with legal and regulatory requirements, and enhancing the experience of homeowners.

Key Responsibilities:

✔ Line manage and provide guidance to the Homeownership Team, conducting regular 1-1s and performance appraisals.
✔ Monitor performance and implement improvement plans where necessary.
✔ Work closely with internal departments to deliver a seamless service to homeowners.
✔ Ensure compliance with lease obligations and statutory requirements.
✔ Oversee service charge setting, collection, and arrears recovery.
✔ Manage Section 20 consultations, sinking funds, and ground rents.
✔ Ensure estate and housing management inspections are carried out effectively.
✔ Liaise with solicitors, lenders, and external professionals on leasehold matters.
✔ Assist in setting up new schemes in collaboration with the Development Team.
✔ Handle complaints in line with policy and promote customer involvement in service improvements.

Requirements:

✅ Experience in managing leasehold or shared ownership housing.
✅ Proven ability to improve services and lead a team.
✅ Strong knowledge of leasehold management, service charges, and Section 20 processes.
✅ Excellent communication and problem-solving skills.
✅ Full UK driving licence and access to a car.

If you are interested in this position and meet the above criteria, please send your CV now to (url removed) for consideration or call (phone number removed)