Why choose Europcar?
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we are committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than #removed# vehicles, equipped with the latest engines including an increasing share of electric vehicles. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 16 wholly owned subsidiaries completed by franchisees and alliance partners).
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Europcar is looking for Car Rental Returns Agent.
Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Car Rental Returns Agent at our Birmingham Airport location to work as part of our vehicle returns team.
You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
Competitive Basic Salary
Bonus earnings potential
Starting 5.6 weeks holiday (including bank holidays)
Free on site car parking
Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
Pension and a life insurance scheme
Discounted car hire rates across our network
20% discount on EE mobile phone contracts*
Confidential legal and support service through BUPA
Career progression and development
*forms part of current non contractual benefit offering
Main duties:
Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
Ensure all administration is completed accurately according to operating procedures.
Process all workshop vehicles according to operating procedures.
Key skills required:
A full, valid clean driving licence, with a minimum of 4 years driving experience is required
Excellent communication and face to face interpersonal skills
Ability to work as part of a team in a fast-paced environment
Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
Car rental/sales experience is desirable but not essential (training will be provided
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.
