Job Title: Airline Customer Care Advisor

Location: Canary Wharf, London

On site

Salary: £26,000

Job Summary:

Join our airline support team in Canary Wharf as a Japanese-speaking Customer Care Adviser. You'll handle flight bookings, cancellations, baggage claims, and customer inquiries via phone and email. Amadeus GDS experience and a customer-focused approach are essential. This fast-paced role offers great benefits, career growth, and the chance to represent a leading global airline brand. If you thrive in a team-driven, dynamic environment, apply today!

Key Responsibilities:

Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce
Develop and improve processes and ways of working
Troubleshooting with customers
Other administrative tasks

What we're looking for:

Experience of working in a fast-paced Customer Care environment whilst maintaining a high level of attention to detail
Airline or travel experience
An effective team player with a "can-do" attitude
Passionate about providing great customer care with a friendly personality
A confident and professional telephone manner
Self-motivated, proactive and able to work on your own initiative
Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers

Why this role is exciting:

This is an exciting opportunity to join a dynamic, fast-paced team supporting a leading global airline. As a Japanese-speaking Customer Care Adviser, you'll play a key role in helping travellers with bookings, cancellations, and inquiries, making a real impact on their journey. With Amadeus GDS experience, you'll handle diverse challenges while enjoying career growth, great benefits, and a vibrant team culture in Canary Wharf, London. If you love travel and customer service, this role is for you!

Benefits:

Pension Scheme with Standard Life
Aviva Life Insurance
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeship qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
Cycle to work scheme
Tech schemeHow to Apply:

For more information or to apply contact Shannon on:

Email:

Phone: (phone number removed)

INDCP