Purpose of the role:

To provide support to the Client Manager/Senior Client Manager and Commercial Director, in delivering innovative funding solutions and outstanding customer service to clients operating on factoring, CID and Ideal facilities and who have an annual turnover ranging from £100k to £100m and operate across number of different industry sectors.

Key Responsibilities:

Main tasks:

* To provide first point of contact for clients on any operational queries and client requests on a day to day basis.

* Responsible for processing system updates in relation to clients and or debtors as required, ensuring such updates have been appropriately authorised.

* Clear all soundings within a timely manner.

* Handling client payment requests and processing within authority levels, assisting with overpayment requests in the CM/ SCM absence.

* Client terminations -Calculating fees, issuing termination reports and statutory letters to clients and personal/corporate guarantors/warrantors and closing any terminated accounts.

* Co-ordinating outgoing Inter factor transfers.

* Review the IDEAL dashboard and correspond with clients on any reconciliation variance, any concerning or persistent variances to be communicated to the Client Manager/Senior Client Manager.

* Preparation of internal reports as required/requested.

* Client inductions ensuring any system training for the client is carried out within 24 hours of pay out.

* Identification and escalation of risk.

* Complete Facility Transfer forms for disclosure team, banking team and securities.

* Security review completion and diary system management to include covenant satisfaction and reporting requirements.

Standards of performance:

* To provide adequate / satisfactory support to the Client Manager/Senior Client Manager and clients in the day to day operation of the client facilities. This includes the accurate processing of client payment request on day of receipt and ensuring that any overpayments are in accordance with an approved authority. In addition, ensuring that where necessary appropriate fees are charged.

* To ensure that an excellent standard of service is provided at all times.

* To ensure that any changes to the clients terms and conditions are accurately documented on the client file. A signed acknowledgement must be received prior to the alterations being implemented on relevant systems.

* To acknowledge client correspondence within 24 hours of receipt and respond in full within 7 working days. Complaints must be acknowledged and dealt with within policy.

Risk & Compliance:

* Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Skills & Experience:

Essential:

* Numeric and computer literate.

* Industry knowledge.

* Customer service focus.

* Knowledge of Microsoft office applications.

Education & Qualifications:

Desirable:

* ABFA qualification to at least Foundation level