Role Description
Deputy Service Manager
Please note: If you require a Visa to work in the UK, SeeAbility is currently unable to support any sponsorship requests.

Location: Leatherhead, Surrey                                    

Salary: £29,601 per annum plus benefits. Sleep-ins are paid additionally at £50.00 per sleep.
Hours: Up to 37.5 hours per week, Monday to Sunday on a shift rota basis.
Employment type: Full-time, Permanent.It would be advantageous if you hold a UK driving licence to apply for this role.
Are you looking for your next challenge, where no two days are the same?

In the morning you might be supporting your team to manage someone in stress or upset
Organising rota's due to staff sickness and/or assisting medication deliveryAre you a calm, caring person, who thrives on helping others to achieve?
If this is you, we want to hear from you. Come and be part of something extraordinary!
The role as Deputy Manager
You will be able to participate in an on-call rota to provide wrap around support. You will be flexible and open minded in your approach with previous experience managing and supporting a team.
Are you a dynamic, forward-thinking deputy manager?
You will need to be able to problem solve, think quickly and be initiative-taking in your approach. You will lead, mentor and work with a team of support and senior support workers, ensuring efficient service delivery and effective teamwork. You will be able to provide support to the people you will be supporting, be adaptable, creative, and work alongside them, providing options and choice every day.
You will be a vital part of the team, and deputise for the manager in their absence, making sure that the home runs smoothly and quality assurance is up to date and completed. You will promote and deliver person-centred support each and every day. You will lead by example in a learning environment, ensuring that on-going training is completed by all staff to the company standards. You will be empathic and able to listen, and problem solve on a day-to-day basis.
In addition, you will be able to implement and maintain professional boundaries in your approach. You will be kind, caring, have a sense of humour, be calm, consistent, and compassionate. Above all, after a tough day, step into the next holding no grudges.
Furthermore, as a Deputy Service Manager you will be responsible for: 

You will assist the service manager to ensure that everyone receives high quality support: people we support and the team supporting them.
Some tasks will include: rota management, supervision, and ad-hoc support for the team, training new team members, leading & supporting the team to complete support plans & risk assessments.
You will manage staff performance, collaborating with the manager and the team, support with training and appraisals.
You will help ensure the team are knowledgeable and motivated to deliver the best support possible.
Working in partnership primarily with the people you support, family and our specialist support teams as well as external agencies, you will champion skilful interactions, person-centred planning and partnership working.
You will plan and implement professionally designed support plans that genuinely improve the quality of everyday life.
Acting as a role model and mentor to the team you will facilitate the use of collaborative working.
You will demonstrate sound judgment and creative solutions.For further information on The Willows, please visit the link below:
 
Read more about The Willows
Safer Recruitment and Diversity
SeeAbility safeguards and promotes the welfare of the young people and adults we support. Therefore, we collaborate with successful candidates to complete appropriate vetting checks prior to joining.
SeeAbility is committed to promoting equality, encouraging diversity, and embracing inclusion among our workforces. We want our workforce to be truly representative of all sections of society and the people we support.

Our Benefits
Your rewards
Our colleagues at SeeAbility are extremely valued, and so everyone has access to a fantastic package of benefits.
Training and Development
At SeeAbility, we fully support your training and development. You will start with an extensive Induction programme and throughout your probationary period you have face-to-face training, e-learning, and guidance to support you whilst in your new role.
Your continued development is important to us, therefore, SeeAbility offer the means to progress your career, your way! You will learn and have support in your role, and have the opportunity achieve professional qualifications - Care Certificate, QCF levels 2-5, which are funded by SeeAbility!
Your extraordinary opportunities

Leadership development academy and talent programme for the next steps in your career
Fully paid essential training
Funded professional qualifications - Care Certificate, QCF levels 2-5 available
Annual excellence awards
Long service awards and recognition
Quarterly 1:1s: Opportunity to discuss your progress and your future
We are a Living Wage Employer
Free Winter Breakfast Club - January to MarchYour work-life balance

28 days holiday (incl. bank holidays), increasing to 36 days with long service (1 extra day for each year of service)
Life events - Time off when you need it most
Flexible working - We are up for anything that works for your team and the wider organisationYour money goes further

Discounts and cashback at hundreds of shops, restaurants, and activities
Eligible for Blue Light Card discounts
Save 10% on monthly bus travel
Pay reviews and commitment to pay competitive rates
Employer contributory pension scheme - Support and tools to help you make the right decisions about your future 
Refer a friend and receive £600 (Support Workers to Deputy only)
Paid DBS and renewals
Season ticket loans
Cycle to Work Scheme
Discounted mobile phone optionsYour wellbeing counts

Life assurance of 2x annual salary
Organisational Sick Pay Scheme after 6 months service starting at 2 weeks and increases with service up to 12 weeks at 3 years' service
Free 24/7 employee assistance programme for advice and support
Free eye care vouchers
Discounted gym membership