Operations Director

Midlands - Birmingham

£60,000 - £65,000 + Bonus + Car Allowance

Winner FM is collaborating with an award-winning FM service provider to recruit a dynamic Operations Director. This individual will oversee a large operational team specialising in soft services, including cleaning and grounds maintenance.

This is a fast-paced role that requires someone dedicated to their team and committed to delivering exceptional service. The ideal candidate will have strong commercial acumen, excellent client-facing abilities, and a talent for problem-solving. If this sounds like you, please get in touch for more details.

Key Responsibilities:

* Lead a large, mobile operational workforce of frontline staff across cleaning and grounds maintenance services.

* Oversee daily operations through a management team of managers and supervisors, ensuring they are motivated and proactive.

* Manage contract financials, ensuring profit and loss targets are met while identifying cost-saving opportunities for both the client and the company.

* Ensure contract compliance and that all policies and procedures are followed, handling escalations as needed.

* Maintain regular communication with clients and site staff through meetings and one-on-one interactions.

* Supervise staff appraisals, holiday planning, and address staffing gaps with strategic recruitment decisions.

* Collaborate with clients to align with strategic growth plans, enhancing the value of contracts for the company.

* Deliver high-quality service standards consistently.

Requirements:

* Proven experience in a similar role within soft services, such as cleaning or grounds maintenance, or ideally both.

* Background in an FM service provider environment with an understanding of client needs.

* Relevant qualifications are desirable, including a degree in property management or a related field, along with IOSH or NEBOSH certifications.

* Strong communication skills, both in presentations to senior stakeholders and one-on-one client meetings.

* A motivational leader with a passion for the industry and a focus on driving team success