Job DescriptionWe are looking for a highly motivated Customer Care Assistant to join our Redstone Wills team based in Hastings.Hours: Monday – Friday 9am-5.30pm (one hour unpaid lunch break)Hourly Rate: £11.80 per hour (based on salary of £23,000)As a Customer Care Assistant, your primary responsibility is to support the Will drafting team and ensure the smooth functioning of the company's day-to-day administrative tasks.Key roles and responsibilities of a Customer Care Assistant:

• Maintain up-to-date and accurate records in the in-house system, including comprehensive notes and filed correspondence.
• Manage the processing of Wills for storage, including verification of validity and reprinting invalid Wills.
• Process changes of address and update clients' files accurately. Skills and experience required for a Customer Care assistant:

Skills and Experience required to be a successful Customer Care Assistant:

• Strong ability to prioritise tasks and manage workload effectively.
• Good organisational and record-keeping skills.
• Proficient IT - using Outlook, Word and Excel.
• Professional and confident telephone manner, previous experience answering calls is desirable. 
• Strong team player with the initiative to work independently when required.
• Flexible, adaptable, and conscientious.
• Keen attention to detail
• Excellent written and oral communication skills.

Benefits of being a Customer Care Assistant:

• Perks at Work – Discounts on products and services inc electrical & Travel.
• Discounts on estate agency, mortgage, conveyancing and surveying services.
• Access to Employee Assistance Programme 24hr, 7 days per week.
• Option to purchase additional holiday.
• Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.
• Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
• Company Pension and death in service.
• Cycle to work scheme.

Redstone Wills are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!