HGV Parts Advisor needed

Reading

Our client, a various brands commercial vehicle dealership, is seeking for a Parts Advisor to join their team.

The ideal candidate will be acting as a central point of contact for our clients, you will provide relevant, accurate and timely information through each stage of our Service Core Process, ensuring that our customer expectations are met and exceeded.

Role: HGV Parts Advisor

Hours: Monday to Friday; 42.5 Hours per Week plus 1 in 4 Saturday mornings (Paid at 1.5)

Location: Reading

Key responsibilities:

* Understand and adhere to Service Core Process as set by the Brand and Company

* To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up

* Inform customer of outstanding recall campaigns and arrange for work to be completed

* Clarify for the customer and workshop the basis for the repair - Retail / Fleet / Warranty

* Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.

* To promote additional workshop services/repairs where applicable

* Deal with customer needs over the phone and face-to-face with a professional and friendly approach.

* Carry out daily update calls to customers on vehicle progress in the workshop

* Follow up all 'No Show' bookings

* Work in Progress (WIP) control for the dept

Requirements:

* Excellent attention to detail

* Excellent communication skills with customers and colleagues

* Excellent customer service skills

* Excellent interpersonal, verbal and written communications skills

* Proven organisational and administration skills.

* Proactive approach to work

* Able to work to deadlines

* Problem solving skills

* Technical knowledge

Benefits:

* 30 Days Annual Leave including Bank Holidays

* Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)

* Holiday + Purchase Scheme (up to 3 days available to purchase)

* Employer Statutory Pension Scheme

* Free Class IV MOT per year

* Mental Health First Aiders

* Paternity pay - Full 2 weeks pay

* Personal Accident Scheme

* Corporate uniform provided

* Cycle to work scheme

* Free Parking on Site

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