Role: Mobile Service Technician / Field Service TechnicianSalary: Up To £34,000 per annum (DOE)Location: Cambridgeshire BasedWanted: Field Service Technician to provide technical and repair support to my clients end user customers of the brands they distribute to enhance product satisfaction & experience. Key Responsibilities:

• To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers
• Effectively diagnosing repair faults (mechanical, electrical or hydraulic)
• To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times.
• To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement
• Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required
• To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control - whether working alone or with other members of staff
• Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment
• To escalate more complex issues to the Service Manager with a written job sheet
• To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager

Next Steps:If this role sounds of interest, please click to apply or alternatively email your CV and James Harris will be in touch to discuss the finer details.IND2