Community Associate - West London

Serviced Office. Flexible Workspace. Coworking. Business Centre Management. Receptionist. Customer-Facing. Front of House.

Salary: £28,000 plus a discretionary yearly bonus

Working Days: Monday to Friday, 08:30 - 17:30

Location: Shepards Bush, West London

Our client is a flexible workspace provider that offers smart, professional office spaces with a modern design aesthetic and boutique concierge-style services, allowing businesses and entrepreneurs the flexibility to grow in a diverse, engaged community. The environment helps to build a community that collaborates, develops, and succeeds in a high-end office atmosphere which appeals to small or large businesses looking to benefit from all the advantages a flexible workspace has to offer.

Primary Responsibilities:

• Provide exceptional customer service to all members, customers, and visitors. Be the initial point of contact for visitors and customers at the reception area and common space, providing excellent levels of presentation inside the workplace
• Interact with all current members and possible new customers to establish and expand positive customer connections by learning about them and their needs as a business
• Ensure that all day-to-day member demands and complaints are promptly addressed in order to ensure the smooth operation of the workplace and the satisfaction of all members.
• Whenever necessary, assist with sales and viewings of the workspace both proactively and at the Community Manager's request.
• Gain a thorough understanding of the extra services that can be provided, such as office upgrades and reservation of meeting spaces.

Desired Experience:

• Ideally Private Members' Clubs, Hotels, and high-end customer facing experience