Network Engineer - Perm - SC Cleared

• Type: Permanent
• Location: Remote first with UK Wide customer site travel
• Salary: £45,000 - £65,000 + Company Benefits
• Clearance: Active SC Clearance
• Contingency: Sole British National

Overview

This is an opportunity to join a specialist Networking & Security SME that support UK Secure Gov & Defence clients. This role will involve supporting predominantly UK-cleared customers, providing technical expertise, and ensuring the delivery of high-quality solutions.

Key Responsibilities:

Customer Engagement:

• Assist with on-site and remote customer support, understanding their technical requirements, and ensuring satisfaction.
• Collaborate with customers to ensure smooth deployment and ongoing operational effectiveness.
• Problem Resolution:
• Diagnose, troubleshoot, and resolve network-related technical issues in a timely and effective manner.
• Act as the first point of escalation for technical issues, escalating complex problems to senior engineers when necessary.

Testing and Compatibility:

• Conduct thorough testing of network hardware, software, and configurations to ensure compatibility with customer environments.
• Validate solutions against design specifications and operational requirements.
• Knowledge Sharing:
• Collaborate with team members to share knowledge and best practices.
• Participate in internal and external training programs to enhance technical proficiency.

Documentation:

• Maintain detailed records of troubleshooting processes, network configurations, and customer interactions.
• Develop and update technical documentation, such as user guides and network diagrams.

Communication:

• Deliver technical updates and progress reports to project managers and clients.
• Provide clear and professional communication to customers, stakeholders, and team members.

Expected Skills & Experience

• Clearance: SC Clearance is essential; applicants must hold or be eligible to obtain this level of clearan
• Certification: Industry-recognised certifications such as CCNA, JCNIA, or COMPTIA Network+ are highly desirable.
• Technical Expertise: Familiarity with routing, switching, and network security concepts. Good understanding of network protocols (e.g., TCP/IP, DNS, DHCP), and troubleshooting tools. Familiarisation with network management concepts and protocols (configuration management, SNMPv2c/v3, monitoring & alerting etc).
• Problem-Solving Skills: Proven ability to diagnose, troubleshoot, and resolve technical issues efficiently and effectively.
• Communication Skills: Strong verbal and written communication skills to interact with customers, stakeholders, and team members.
• Customer Focus: Demonstrated experience in building and maintaining positive customer relationships.
• Documentation: Experience in creating and maintaining accurate technical documentation.

If you're interested in the above, please apply or reach out to