Service ControllerLocation: LeedsSalary: up to £30,000 + BenefitsProfit share paid 6 monthlyExcellent Benefits PackageAbout your new companyMy client is a global fleet maintenance company who have been established for over 200 years. They are the leader in new innovative technologies and ensures their customers are put first. Due to their huge success and growth over many years they are actively seeking a skilled Service Controller to join their team.About your new Service Controller role:
• Effectively deal with all customer service enquiries, advising and actioning accordingly, taking ownership of the problem from start to finish and be the point of contact for customers.
• Answer phones & welcome customers to Service Centre
• Taking / logging incoming work from customers
• Create job cards / notifications via SAP, and identify / order parts for engineers.
• Plan engineers daily workload, effectively and efficiently
• Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible their conversion
• Carry out admin tasks as required for the benefit of the service operation
• Plan and efficiently manage machines in the region on contract maintenance, including maintenance of the contract planner
• Follow up service visits with a phone call to ensure satisfaction
• Process engineer job sheets for correct and accurate completion and record non-compliance or poor completion.
• Maintain Department WIP to acceptable levels as instructed in conjunction with the Centralised Billing Dept.
• Assist in the organisation of onsite meetings to ensure senior management and customers are received, handled and catered for in the way they expect
• Willingly carry out any other duties deemed appropriate by the company.
• Assist with H&S aspects as requiredThe successful Service Controller will receive:Profit Related Bonus scheme (based on 5% basic salary)25 days holiday plus BH’sPersonal Pension Scheme (3.5% employee = 5.5% employer / 5% employee = 7.5% employer) - enrolled after three monthsLife Assurance from day one = 5x basic salaryDiscount ShoppingPortal Free Parking on siteRide to Work SchemeEAP Access to trainingMental Health First Aiders