Customer Sales Administrator (B2B)

Moreton-in-Marsh

Up to £28,000 + Bonus

Global CTS Recruitment is proud to partner with this long standing leading product-based company in their search for a proactive and professional Customer Sales Administrator. This pivotal role will see you supporting External Account Managers by managing customer relationships and ensuring a seamless sales process from enquiry to fulfilment.

Key Responsibilities:

* Sales Support: Assist road based Account Managers with tenders, quotations, and customer follow-ups on outstanding or lapsed projects.

* Customer Enquiries: Respond promptly to incoming calls and emails, delivering excellent service.

* Order Management: Oversee sales orders, liaising with internal departments to ensure timely and accurate fulfilment.

* CRM Maintenance: Keep systems updated to ensure accurate customer records and streamlined operations.

* Problem Solving: Proactively address customer issues with empathy and efficiency.

* Scheduling: Manage the showroom rota and assist with appointment bookings for Key Account Managers.

* Calling: Small percentage of time calling lapsed customers, chasing quotes for orders not placed and Account Managing customers

Additional Duties:

* Provide cover for the Sales Administrator during holidays or absences.

* Support ad hoc administrative tasks as required to maintain operational flow.

Key Skills and Experience:

* Organised Multitasker: Capable of managing multiple priorities with exceptional attention to detail.

* Tech-Savvy: Proficient in MS Office Suite, especially Outlook and Excel.

* Dynamic Communicator: Strong verbal and written communication skills, with the ability to build and maintain positive relationships.

* Customer-Focused: Experience in outbound calls and a proactive approach to identifying and developing opportunities.

* Team-Oriented: A collaborative mindset with a drive to contribute to team success.

* Industry Experience: Knowledge of the furniture industry or prior Sales Support experience is desirable but not essential.

What We Offer:

* Competitive salary of up to £28,000 with additional performance-based bonuses.

* A supportive, team-focused work environment.

* Opportunities for professional growth and development.

If you are confident on the phone, possess excellent communication skills, and have the ability to thrive in a fast-paced environment, we'd love to hear from you

Apply now to join a company where your contribution will make a real difference.

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