To provide a high level of professional and courteous reception service to all staff and clients visiting the building. To answer all calls in a polite and friendly manner promptly and efficiently. Provide support to the office and assist with facilities on day to day issues which arise.
Primary Duties
* Meet and greet all visitors in a professional, welcoming and friendly manner, ensuring all visitors are signed in, in accordance with health and safety regulations
* Answer all internal/external calls promptly on computerised switchboard, transfer calls/take detailed messages as required
* Oversee meeting room schedules, make bookings when requested and resolve meeting room conflicts accordingly
* Order catering/lunch for on site meetings as requested by the meeting facilitator
* Sort all incoming post and faxes and distribute to members of staff
* Receive and sign for deliveries and arrange/handle collections
* Frank outgoing post and prepare recorded and special deliveries
* Responsible for ordering, monitoring and replenishing all office supplies and stationery
* Request maintenance and report faults for office equipment
* Use(CRM) system to support enquires and provision of information
* Oversee events diary and keep up to date
* Look after internal library of publications
* Monitor enquiries and all meeting rooms inboxes
* Undertake a proactive role to ensure the smooth running of the office
Secondary Duties
* Responsible for staff annual leave/sickness, record and file leave requests, update excel spreadsheet and staff leave calendar
* Assist with staff events
Skill set
* Ability to communicate with people at all levels confidently and professionally
* Polite, friendly and well spoken
* Knowledge and proficiency in Microsoft Outlook, Word and Excel
* Previous reception/front of house experience
* Self motivated and using own initiative
* Excellent time keeping skills
* Proactive approach to work
* Excellent organisational ability
* Attention to detail
* Ability to multitask and prioritise workload
* Knowledge of Microsoft Office required
* Knowledge of Cisco - switchboard system