Network Support Engineer

An established technology company is looking for a driven and enthusiastic Network Support Engineer to join their Network Operations Centre (NOC). This is a fantastic opportunity to gain hands-on experience supporting and implementing a wide range of network infrastructure solutions for a varied client base.

Key Responsibilities:

* Deliver first-line support for network infrastructure, including configuration and installation of routers, switches, firewalls, load balancers, VPNs, and QoS.

* Monitor network systems to maintain performance and ensure uptime.

* Own support cases and manage them through to resolution with professionalism and efficiency.

* Contribute to the design, implementation, and maintenance of networks to meet service level agreements and client needs.

* Produce detailed configuration documentation and implementation plans to support smooth project delivery.

* Assist with pre-sales activity, pre-build setup, and on-site support where necessary.

* Uphold a high standard of customer service and maintain strong relationships with clients and team members.

What You'll Need:

* At least 3 years' experience delivering WAN and LAN solutions using technologies such as Fortinet, Cisco, or Juniper.

* CCNA certification (or equivalent knowledge).

* Familiarity with tools such as PRTG and Visio for monitoring and documentation.

* Hands-on experience with routing protocols like OSPF and BGP.

* Ability to design and plan network deployments, including basic network diagrams.

* Based within a commutable distance of Guildford and access to personal transport.

Desirable Skills:

* Experience with VMware is a plus.

* Clear and confident communication skills.

* Strong teamwork with a proactive mindset.

* Interest in identifying opportunities to improve service delivery or enhance client solutions