More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.

We require a Relationship Manager to join our business, to assist the Head of Relationship Management to develop, alongside leading, managing and supporting the development of our Relationship Support Assistants. This is a rare opportunity to join our invaluable relationship management team, and you will advise on managing our relationships with external organisations, overseeing mutually beneficial working relationships which are built upon clearly communicated strategic priorities and policies.

Main Duties and Responsibilities

• Develop, manage and maintain valuable stakeholder relationships

• Assist business units to effectively consult and engage stakeholders on relevant projects

• Ensure access and equity principles are considered and included in relevant strategies and programs

• Manage stakeholder forums, meetings and management information

• Ensure relevant management information is compiled and analysed

• To comply with all FCA policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

• Contract management - oversee and advise on implementation of new/revised contracts, agreeing appropriate servicing agreements and management information

• Advising senior management of issues and/or risks to stakeholder relationships as soon as they arise so risks can be managed effectively

• Attend, minute, chair or manage governance for Clients

• Track and report key functional metrics to ensure company service levels are achieved, flagging potential issues or breaches and ensuring remediation plans are put in force where appropriate

• Coordinate and manage change in line with the company's change control procedures

Skills and experience we look for;

• Ability to be proactive and resolve any issues quickly and effectively

• Flexible, approachable and have a positive attitude

• Previous experience working as a Relationship Manager, Procurement Manager or Contract Manager

• Experience of working in a fast paced working environment where accuracy is essential.

• Strong interpersonal skills and an ability to build rapport with customers/clients.

• Demonstrate a solid understanding of legal terminology

• Analytically minded with the ability to collate, analyse and leverage information from reports and turn information into action

Desired Skills

• Corporate experience in stakeholder engagement and management is desirable

• CIPS qualifications desirable.

• Previous experience of mortgage processing, financial services or similar environment would be beneficial

• Good knowledge of the UK equity release industry and products is preferred

• Corporate experience in stakeholder engagement and management is desirable

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

Benefits:

• 23 days holiday, plus bank holidays. Rising to 28 based on length of service.

• Additional holiday purchase scheme

• 1 charity day

• Tier 1 pension (5% Employee, 8% Employer)

• Simply Health

• Life Assurance

• Rewarding Staff Referral Scheme

• Long Service Award

• Enhanced Maternity & Paternity Pay