Executive board appointment

Surrey - Hybrid

This fantastic career opportunity has arisen through internal promotion

My client offer a state of the art cleaning, security, specialist and Facilities Management & are looking for a dynamic, FM Sales leader

To define and deliver the company growth and development strategy through strategic customer relationship management, continued development of the business's facilities management capability and execution of the Sales and Marketing plan.

Role Requirements:

A recognized and successful record of operating at Exec' level in a large-scale FM sector organization.

A talent for leadership, and strategic vision coupled with strong commercial ability.

The ability to lead, direct and develop a diverse team, gaining respect by action and example, having presence, gravitas and charisma to stand out amongst others.

Proven ability to establish, develop and successfully implement business strategies that flow through to the bottom line in terms of improved growth and profits.

Exceptional communication and interpersonal skills, capable of engaging with clients at all levels.

Ability to establish high level network in the clients industry and track record of being client

facing, working with major public and 'blue chip' organizations.

Major Accountabilities include, but not limited to:

Customer Relationship Management:

To define and maintain the organizational CRM model and matrix, providing clear accountabilities and measures across functions

Understand the requirements of existing customers to ensure their needs are being met

Act to acquire new customers and manage client relationships (new and existing), develop, communicate, embed and manage 'Man Marking' Map, timeframe and escalation process internally and externally

Lead negotiations and manage the deal-making process for bids, strategic partnerships, and other new business opportunities

Work with Operations and Marketing to develop initiatives to maintain a customer- focused attitude throughout the business, improving customer lifetime value

Facilities Management Strategy:

Define and develop strategic service offer with existing and new customers

Define sector development plan to increase FM penetration.

Develop commercial plan and maintain viability across all FM contracts (organizational and financial models)

Growth and Brand:

Develop and deliver growth strategy and approach.

Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)

Develop Marketing and Brand strategy to increase brand awareness, integrity and credibility.

Keep abreast of industry trends, including representing the business at industry events and through attendance of networking events

Team Leadership and Management:

Lead, coach, and mentor the team of sales, bid and marketing colleagues.

Continuous evaluation of your team to support future growth plans of the business, for talent mapping and future succession planning.

Set clear performance expectations and provide ongoing feedback and development opportunities.

Ensure effective resource allocation and capacity planning to meet operational needs.

Cross-Functional Collaboration:

Collaborate closely with other departments (e.g., operations, finance, sales, marketing, HR & QHSE) to align activities with business objectives.

Drive cross-functional initiatives and projects to enhance overall organisational performance.

Performance Monitoring and Reporting:

Overall Responsibility for P&L * Establish and monitor key performance indicators (KPIs)

for sales and marketing functions.

Develop and maintain a robust pipeline of leads and opportunities, capturing all activity and progress in the Company CRM system to enable transparent analysis and real time reporting.

Develop and implement reporting mechanisms to track performance.

Identify trends, patterns, and areas of improvement based on data analysis.

Resourcing Group is acting as an Employment Agency in relation to this vacancy