The role: Customer Service Officer - Housing

Location: Sutton

Rate: £18 P/H

Contract: Full Time Contact

We are looking for a Customer Services Officer who will be responsible for managing busy Customer Care and Repairs email in boxes and ensuring these a responded to within our service standards. We also triage Housing Management and Repairs calls, raise repairs and undertake admin tasks for a busy Housing Management service

Experience:

• Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, Chat, social media etc
• Excellent listening skills, analysis of customer needs and applying appropriate resolution
• Good written and oral communications
• A proactive approach to responding to customer needs and expectations
• Be able to work as an individual and as a member of a team
• Have excellent organisational skills with the ability to prioritise workloads to meet customers needs.
• Be capable of dealing with different customers and situations

Desirable:

• Use of NEC (Northgate) or equivalent

For more information please call Sam on #removed#