Job DescriptionWe’re looking for a Customer Service Advisor to support our fantastic Lettings teams in Exeter.As our Customer Service Advisor you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. You will also have the opportunity to progress into a Lettings Negotiator.What’s in it for you as our customer service advisor?

• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Supportive, rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a customer service advisor. The main purpose of your role is to support the lettings team within the office with administrative duties. This will involve being the first point of contact for customer enquiries both in branch and over the phone and ensuring clients are kept informed through the lettings process.Skills and experience required to be a successful customer service advisor

• Preferably experience with handling incoming and outgoing calls in volume
• Customer focussed and comfortable in a client facing role
• Resilient, positive, numerateand detail oriented
• Organisedand able to prioritise workload in a faced paced environment
• Keen interest in learning and keeping up to date with industry changes
• Excellent verbal and written communication skills
• IT literate(MS Office, internet, email systems)

Established in 1863, Fulfords is one of the oldest property businesses in the South West and has an extensive branch network across Devon. For over 155 years, we have used our experience and expertise to help as many customers as possible – whatever their property needs or circumstances. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW04448