Vet Nursing Support OfficerKenilworth, Warwickshire (with hybrid working and occasional travel)About UsLantra is a leading awarding body for land-based industries in both the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications that are delivered through a national network of training Provider Partners.Working with a range of partners to promote the opportunities within the sector to an increasingly diverse audience, our training and qualifications are delivered to more than 116,000 learners each year across the UK. We work with businesses and other stakeholders to create innovative solutions to skills challenges.During an exciting period of growth, we are seeking a Vet Nursing Support Officer to join us on a full-time basis, for a fixed-term contract until 30th June 2025.The Benefits- Salary of £25,000 - £30,000 per annum- 25 days’ annual leave (pro rata) plus bank holidays which increases with length of service- Defined contributory pension scheme or pension auto-enrolment scheme- Employee assistant scheme (health assured)- Flexible working (subject to pre-approval)- Perkbox – access to over 200 exclusive perks and discounts- Medical cash plans- Enhanced maternity and adoption pay- Rewards for length of service- Health & wellbeing events and initiatives- Fee voluntary day- Employee rewards- Free Parking- Free drinksThis is an excellent opportunity for a customer-focused individual with a project or event management experience to join an exceptional team.We are committed to your professional development, which is why we offer countless opportunities for training and career advancement, allowing you to enhance your skills in a supportive environment that values continuous improvement.Plus, with the offer of hybrid working, you can ensure the perfect balance between your personal and professional life!So, if you want to become an integral part of our mission to deliver top-quality training and qualifications in the land-based sector, apply today!The RoleAs a Vet Nursing Support Officer, you will ensure that veterinary nursing learners have an excellent experience whilst undertaking their qualification or End Point Assessment (EPA) with Lantra.Providing first-class customer service to veterinary centres and learners, you will develop and maintain excellent relationships with veterinary nursing (VN) centres, training practices and learners, supporting them in all of their interactions with us.You will ensure that centres and training practices fully understand their roles and responsibilities in accordance with Ofqual, RCVS and Lantra requirements, providing clear communication to learners and acting as a point of contact for any queries.Additionally, you will:- Support colleagues in ensuring VN providers comply with audits- Review comments and improvements from centres and learners- Ensure results are delivered to providers clearly and within SLA- Provide feedback from providers to the Veterinary Nursing Training Manager to be analysed and reviewedAbout YouTo be considered as a Vet Nursing Support Officer, you will need:- Experience of delivering successful customer service- Experience of project and/or event management- Experience of working to budgets and targets- Experience of managing key stakeholders and/or customers- Excellent customer service skills- Team working skills- Administration skills- The ability to work on your own- Attention to detail- Excellent project and/or event management skills- A full, valid driving licence and access to your own vehicle (due to our location)Other organisations may call this role Veterinary Nursing Co-ordinator, Veterinary Training Support Officer, Training Support Officer, End Point Assessment Officer, Apprenticeships Officer, or Apprenticeship Co-ordinator.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you’re looking for a new opportunity as a Vet Nursing Support Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.