ENVIRONMENT:

A leading global Digital Solutions Tech company in Joburg seeks the technical expertise of a ServiceNow Architect with 10+ years' experience designing/developing solutions/architecture on ITSM, LSD, CSM, CMDB, HRSD on ServiceNow Tool using industry best practices. You will also require strong experience with ServiceNow Development (Client Script & Server Script, Notifications, Inbound Outbound email integrations, Workflow & Flow Designer), API integrations with other systems, Integration HUB orchestrations and have worked on proposals.

REQUIREMENTS:

• 10+ Years of experience in designing/developing solutions/architecture on ITSM, LSD, CSM, CMDB, HRSD on ServiceNow Tool using industry best practices.
• Experienced in Requirement Gathering, Effort estimation, Client interaction.
• Should have handled ITSM/CSM/LSD Implementation projects with various integrations.
• Experienced with working on proposals.
• In-depth experience working with ITSM & CMDB modules (IM,PM,CM,KM,RM & Service catalog).
• Strong experience in ServiceNow Development (Client Script & Server Script, Notifications, Inbound Outbound email integrations, Workflow & Flow Designer).
• Evaluation of new features within ServiceNow. 
• Experience in API integrations with other systems. 
• Experience with ServiceNow upgrades, Next Experience, Employee Centre & Workspaces
• Experience with Integration HUB orchestrations.
• Ability to prepare documents like HLD, LLD.
• Experience in creating Technical Documentation.
• Strong understanding of Agile methodologies. 

Experience with the development and maintenance in the following ServiceNow applications: 

• IT Service Management (ITSM). 
• Legal Service Delivery (LSD)
• Human Resource Service Delivery (HRSD)
• Customer Service Management

Good to have:

• ITAM
• CSM
• GRC
• LSD

ATTRIBUTES:

• Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences.
• Self-starter capable of working with limited supervision.
• Strong team leading skills.
• Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders.
• Strong troubleshooting analytical skills. 
• Ability and willingness to communicate effectively.
• Able to work independently as well as gel along with other team members. 

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.