Are you an experienced Aftersales Manager looking for a new challenge?

Discover an amazing opportunity with a busy main dealer!

Automotive Aftersales Manager - Slough

Salary: Basic £45,000 OTE £75,000 plus car

Working Hours: 8am - 6pm

An Aftersales Manager is required for this well established and highly successful site based in Slough

The successful candidate will have demonstrated a solid background of Aftersales management in a prestige dealership environment. An eye for new and original marketing idea's along with exceptional organisational and man management skills as well as focus on 1st class customer service are pre-requisites of this role.

Aftersales Manager Responsibilities:

• Planning, controlling and monitoring processes in customer services areas while managing and developing employees
• Improve standards of performance of the service team through effective coaching and performance management
• Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales)
• Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted
• Ensure accurate recording of all daily operating controls and KPIs
• Make sure premises, tools, equipment and other dealership assets are controlled and used effectively
• Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budgets

The ideal Aftersales Manager:

• Previous experience managing both service and parts department essential
• You will need to have had a solid career history to date gained in a main dealer Aftersales department
• Be a confident relationship builder dealing with customers at all levels
• You will have an extensive career in aftersales management
• Ability to create a good working atmosphere, enthuse and motivate a team while ensuring that agreed targets are met by the service team
• Needs to be process and stats driven
• Demonstrate an entrepreneurial flair to drive the business forward
• Proven ability to deliver high CSI results with a passion for excellent customer service
• Have knowledge of vehicle design, manufacture and legislation
• A full driving licence

If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today!