Our client, a leading company in the Technology sector, is currently seeking an Appliance Technician Trainer to join their team on site in Yateley, Hampshire. As an Appliance Technician Trainer, you will be reviewing technical contents Vs. Digital Appliance products, Analysing field requirements and getting in touch with Digital Appliance Tech Supporters in a technical environment. You will also be required to create dis-assembly training videos.

This is a contract position is available until the end of December on a full time basis.

Key Responsibilities

Identify training requirements based on customer service strategy to include:

New technology and innovations
Product Knowledge training
Performance management
New product introductions
Technical repair skills
Customer service behaviours
Technical updates
Customer self-help
New governance and regulation requirements

You will be responsible for delivery of training strategies using the latest innovations, AR & AI as virtual, F2F, online and Offline as well as:

- Training delivery using the LMS platform includes deployment, targeting user groups, monitoring completion, evaluating effectiveness and making improvements.

- Deliver live & record training from our technical training studios, webcasts, virtual classrooms, virtual coaching, and how-to videos.

- Operation of repair authority assessment modules, to ensure that all authorised service personnel are competent technicians with the correct skills, knowledge and qualifications.

- Constant review of repair authority effectiveness and regulation compliance

- Develop and plan training needs and priorities, collaborate with other team members and stakeholders to produce, maintain and follow a 12-month training calendar

- Supporting and operating training & support community pages, running forums and chats, and promoting knowledge share and inspiring feedback to improve training and self-help.

- Reporting on results, produce weekly reports on training delivery and effectiveness for all stakeholders, within KPI guidelines.

- Communicate regularly with stakeholders including subsidiaries, factories, spare logistics, QA and R&D, and review training requirements and effectiveness Including focus groups, and video conferencing.

Candidates need the following:

Significant hands-on experience with Digital/Domestic Appliances
Strong presentation and communication skills
Ability to adapt training content to different audiences
Strong organizational and time management skills
Passionate about learning and developing others
Our client offers a competitive day rate for this contract position between £230 - £270 per day and the role is inside IR35. The location of the role is Yateley and you must be able to commute to the office on a regular basis.

If you have a strong background in Digital/Domestic Appliances and the repair of and have an interest in training and are passionate about sharing your knowledge, we would love to hear from you. Apply now and be part of a dynamic team committed to driving technical excellence.
Apply now