Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We’re now looking for an experienced and dedicated individual to join our award-winning team as Operations Director for our South Division. If this sounds like the role and place for you, we’d love to hear from you!

ABOUT THE ROLE

The Operations Director role offers an exciting and rewarding opportunity within Avery Healthcare to deliver operational excellence from quality and commercial perspectives. Reporting to the Chief Operating Officer, you will manage a dedicated team of Regional Directors, Support Managers and Home Managers

Leading by example, you will support Avery’s outcomes of delivering exceptional care and a life-enriching experience whilst exceeding commercial targets. As a regulatory sector leader, you will identify areas of performance and quality for improvement and work with the wider leadership and support team to mitigate risks and deliver against agreed targets and KPIs.

To maximise business growth and increase profitability through a primarily self-funded market, you will support homes with effective enquiry management, understanding their local markets, implementing marketing plans, and identifying opportunities whilst effectively using staffing, expenditure control, and aged debt to optimise operational efficiency and provide regular performance reports.

Building constructive relationships is a must at Avery, gaining feedback from residents, relatives, and staff. Regulator and local authority connections, along with care home and central support function rapport will aid the delivery of our strategy of becoming the leading provider of luxury elderly care homes in the UK.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. You will lead by example and promote our vision to offer exceptional care and experience whilst establishing ourselves as the preferred choice for residents and employees, creating meaningful lives together. You will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Demonstrate experience from within the Health and Social Care sector
• Be a registered nurse or have at a minimum, a level 5 Care and Management Qualification
• Have proven, track record that can be evidenced of improving commercial and regulatory performance, leading teams across a minimum of 20 sites
• Have experience at either an Operations Director / MD level, or as a minimum, Regional Director level, with at least 5 years’ experience
• Be experienced in managing budgets and KPI’s
• Know the Health and Social Care Act and regulatory processes
• Have experience in working within a multi-site environment
• Demonstrate skill in negotiation
• Demonstrate excellent leadership, time management and organisational skills

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.