Do you want to help us improve human health and understand life on Earth? Make your mark by shaping the future to enable or deliver life-changing science to solve some of humanity's greatest challenges.

We have an exciting opportunity for a Service Desk Analyst to join the Service Delivery team in Informatics and Digital Solutions at Sanger Institute on a 12 month Contract.

About the Role:

You will be responsible for delivering prompt and efficient first-line technical support to staff and external clients. You will focus on resolving IT-related issues swiftly, minimising downtime, and ensuring seamless operations all while supporting the broader goals of the Wellcome Sanger Institute. The Service Desk Analyst serves as the primary point of contact for all IT inquiries, incidents, and service requests.

About You:

You will have strong communication and interpersonal skills to effectively engage with a diverse range of customers, both within the Institute and across the wider Wellcome Genome Campus.

You will be able to understand and accurately diagnose issues related to various scientific equipment or software packages.

You will need sound judgment in prioritising incidents and ensuring they are escalated appropriately to maintain smooth IT operations.

Essential Technical Skills:

• An understanding of the internet and global networks
  
• An appreciation of computer hardware, peripherals and networking.
  
• Working knowledge of Windows and/or Apple Mac operating systems
  
• Must be able to demonstrate an aptitude for working with IT
  

Competencies and Behaviours:

• Excellent communication and interpersonal skills
  
• Proven experience of delivering customer focused services
  
• Must be able to demonstrate an aptitude for working with IT
  
• Problem solving/analytical skills
  
• Have the capacity and enthusiasm for learning new skills and technologies
  
• Ability to explain technical issues to non-technical users.
  
• Ability to work under pressure.
  

Other Information:

On Campus 5 days a week 9am - 5pm, no hybrid working

Application Process:

Please apply with your CV and a brief Covering letter outlining how you meet the skills set out above, why you want to apply to this role and what value/experience you can bring.

Salary per annum: £28,247 - £33,895

Informatics and Digital Solution job family: Grade 4 Role Profile

Contract Type: 12 month fixed term contract

Closing Date: 27th October 2024

Hybrid Working at Wellcome Sanger:

We recognise that there are many benefits to Hybrid Working; including an improved work-life balance, with more focused time, as well as the ability to organise working time so that collaborative opportunities and team discussions are facilitated on campus. The hybrid working arrangement will vary for different roles and teams. The nature of your role and the type of work you do will determine if a hybrid working arrangement is possible.

Equality, Diversity and Inclusion:

We aim to attract, recruit, retain and develop talent from the widest possible talent pool, thereby gaining insight and access to different markets to generate a greater impact on the world. We have a supportive culture with the following staff networks, LGBTQ+, Parents and Carers, Disability and Race Equity to bring people together to share experiences, offer specific support and development opportunities and raise awareness. The networks are also a place for allies to provide support to others.

We want our people to be whoever they want to be because we believe people who bring their best selves to work, do their best work. That's why we're committed to creating a truly inclusive culture at Sanger Institute. We will consider all individuals without discrimination and are committed to creating an inclusive environment for all employees, where everyone can thrive.

Our Benefits:

We are proud to deliver an awarding campus-wide employee wellbeing strategy and programme. The importance of good health and adopting a healthier lifestyle and the commitment to reduce work-related stress is strongly acknowledged and recognised at Sanger Institute.

Sanger Institute became a signatory of the International Technician Commitment initiative In March 2018. The Technician Commitment aims to empower and ensure visibility, recognition, career development and sustainability for technicians working in higher education and research, across all disciplines.