Payroll Manager - Internal SME

Rate: £450 Per Day Umbrella (PAYE Inc. £396.00, PAYE Exc. £353.35)

Location: West Sussex

Contract: Temporary (6 month initial)

Start date: ASAP

*Hybrid Working*

Contact: (url removed)

Job Description

Service Care Solutions is recruiting on behalf of a local authority in West Sussex for a Payroll Manager (Internal SME). This pivotal role involves leading a dedicated team to manage the day-to-day payroll and HR administration services for the council's employees, schools, and external partners. We are looking for an experienced professional with deep expertise in payroll systems and processes, a strong commitment to compliance and efficiency, and the ability to foster excellent customer experiences. If you have a proven track record in managing payroll operations and leading teams, we encourage you to apply.

Main responsibilities

Lead and manage a team of approximately 30 staff to deliver efficient and accurate payroll and HR administration services for WSCC employees, schools, and external partners.
Ensure all transactions are processed efficiently while supporting the team in addressing complex pay, pensions, and HR queries from managers, employees, and external customers.
Oversee the development, design, and implementation of compliant and effective services and systems to enhance customer experience.
Monitor and manage performance, identifying opportunities for continuous improvement in service delivery.
Direct day-to-day operations and contribute to team development, setting targets, planning work, and acting as the professional specialist in payroll and HR administration.

Candidate Requirements

High-level expertise in payroll service management with the ability to resolve complex problems across various issues and subject areas.
Extensive experience with payroll systems and processes focused on achieving compliance, efficiency, and excellent customer experiences.
Experience in working with SAP or ORACLE
Strong communication skills with the ability to establish and maintain effective working relationships with internal and external customers.
Leadership and team support skills, including mentoring, coaching, and developing team members.
Ability to simplify and communicate complex matters in a way that is easily understood by others.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on (phone number removed) or email

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed