Customer Service Advisor - Travel Claims

Salary: £25,000 - £ 29,562 per annum DOE

Location: Christchurch / Hybrid Options Available after Probation

Hours: Monday - Friday, Shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with day off in week)

Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times.

Main Responsibilities:

* Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.

* Empathise with customers, understand their needs, and guide them through the claims process.

* Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.

* Identify potential fraudulent claims and work to recover funds from other insurers.

* Handle customer complaints and disputes, striving for amicable resolutions.

* Prioritise tasks, meet deadlines, and maintain accurate records.

* Work closely with other teams to ensure seamless customer experiences.

* Uphold regulatory requirements and company policies.

Skills/Experience Required:

* Previous insurance, customer service or telephony experience is desirable.

* A genuine desire to help people and a commitment to delivering exceptional service.

* The ability to communicate clearly and effectively, both verbally and in writing.

* A proactive approach to problem-solving and a talent for finding solutions.

* The ability to manage multiple tasks and prioritise effectively.

* Proficiency in computer systems and relevant software.

In return for your hard work and commitment, our client offers fantastic benefits, including:

* Enjoy hybrid working after your probation period.

* Benefit from opportunities for continuous learning, development, and career advancement.

* Take advantage of the free Health Cash Plan.

* Enjoy a generous high-street rewards scheme.

* Benefit from free travel insurance (subject to eligibility criteria).

* Save money on home and motor insurance with exclusive discounts.