Service Support Officer - Catering

Service Support Officer - Catering
Location: Culham, Oxfordshire
Company: UK Atomic Energy Authority (UKAEA)
Department: Building & Estates Management
Salary: Competitive
Job Type: Full-time, Contract

Overall Purpose
Are you passionate about delivering exceptional service and ensuring operational efficiency in a high-stakes environment? Join UKAEA as a Service Support Officer - Catering, where you will play a critical role in supporting the Site Manager, Service Support Manager, and Assistant Support Manager in managing vital services across our site. Your efforts will help ensure that our catering, hospitality, and other essential services are delivered safely, efficiently, and to the highest standard.

Key Responsibilities
As a Service Support Officer - Catering, your responsibilities will include:
* Contract Management Support
* Assist with the management of catering, hospitality, and vending contracts, ensuring services are delivered effectively and cost-efficiently.
* Conduct point-of-service audits, administer mandatory training for contract staff, and close work orders related to catering services.
* Audit and Compliance
* Perform monthly food hygiene audits, ensuring any required actions are communicated and documented.
* Conduct bi-annual audits of catering training records to ensure compliance.
* Oversee monthly checks of internal conferencing recharges, ensuring accuracy and timely reporting.
* Facilities and Administrative Support
* Manage the annual maintenance of conference centre equipment and handle any emergency repair visits.
* Ensure catering menu information and events are regularly updated on internal platforms and communicated to stakeholders.
* Document monthly operational meetings, ensuring timely production of accurate minutes.
Additional Site Management Tasks
* Assist with managing confidential waste services and lost property records.
* Support the Vehicle Management System during peak times and staff absences.
* Monitor winter weather conditions for campus safety and report findings to the CPM.
* Frontline Communication
* Serve as the first point of contact for callers to the main site number, delivering a professional and welcoming first impression.
* Administrative Duties
* Execute various administrative tasks as directed, demonstrating proactive time management and the ability to prioritize workload effectively.
Qualifications and Experience
To be successful in this role, you should have:
* A good basic level of education with strong IT skills, particularly in Microsoft Word and Excel.
* Demonstrable administrative experience, including diary management, minute taking, and workload prioritization.
* Strong problem-solving abilities with the capability to seek guidance when necessary.
* Excellent communication and interpersonal skills, with the ability to work collaboratively within a team and engage with a wide range of internal and external personnel.
* Proficiency in managing telephone communications and taking accurate records.
Why Work for UKAEA?
At UKAEA, we are at the forefront of fusion energy research, pioneering innovative solutions for sustainable energy production. By joining our team, you'll have the opportunity to contribute to groundbreaking projects in a collaborative and inclusive environment that fosters personal and professional growth.

How to Apply
If you are ready to take on this challenging and rewarding role, we would love to hear from you. Please submit your CV.
Join us at UKAEA and be part of a team dedicated to shaping the future of energy!

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