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Date Added: Thu 13/06/2024

Reservation & Guest Experience Agent

London, EC2R, UK
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Company: THE NED

Job Type: FULL TIME

Salary: Estimated yearly earnings of £30,368 - hourly pay of £14.60 including service charge, based on a 40

Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special.


Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.


Do you want to join one of the best places to work in hospitality?


What’s the role?

Reservation & Guest Experience Agent – immediate start available


What will you be doing?

  • You will have great experience in understanding, delivering, and exceeding guest expectations, with at least one year experience in a similar role and environment
  • Maximizing room, restaurant and spa occupancy by converting enquiries to bookings and use upselling techniques to promote hotel services and facilities
  • Answering telephone calls and emails from our guests and members as well as taking in-house guest room service orders
  • Demonstrating a high level of customer service at all times with the ability to multitask and work in a busy environment
  • Knowledge of Opera PMS is an essential as well as flexibility to work shift patterns including nights on a rotation basis


What can The Ned give you?

  • Salary of £14.60/hour (including service charge)
  • Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
  • Exciting learning and development programmes to help progress your career
  • Exclusive rates at The Ned for staying and eating for you, your family and friends
  • Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
  • Your birthday off after a year of service and more holiday after five years
  • Paid volunteer day
  • Refer a friend scheme of up to £1,000
  • Regular social events, including an annual pool party
  • Employee assistance programme – 24/7 advice and support
  • Reward and recognition initiatives


At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.


Please let us know of any specific needs you may have during your interview.


All candidates must be eligible to live and work in the UK to be considered for this role.


Apply today and join us as a Guest Experience Agent

#lovethened

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