The Role and Role-Specific Competencies:
The Commercial Operations Coordinator plays a key role in supporting the commercial operations of the organization. This position ensures seamless coordination between various departments, efficient administration of contracts, pricing strategies, and process improvements, while providing critical support for the sales and customer-facing teams.
Key Responsibilities:
Contract Management:

• Oversee daily administration of various contracts, including Agents & Resellers, Discount Partnerships, Frame Agreements, and Letters of Authorization.
• Prepare and present reports on contract status, including key performance indicators.
• Manage the Discount Partnership Agreement Calculator.
• Perform Visual Compliance checks for prospective new customers.

Pricing:

• Respond to pricing requests within a specified timeframe.
• Analyze product configurations to calculate pricing for each variation and communicate this to the sales teams.
• Compile and manage data for the Annual Company Price Review, ensuring timely communication of agreed prices and price increase dates to staff.
• Update and maintain company systems (e.g., Syspro and Salesforce) to reflect pricing changes.

Technical:

• Maintain the accuracy of Salesforce product records and associated data.
• Lead the Commercial Obsolescence process in collaboration with the Engineering team.
• Deliver detailed, accurate, and timely product-related bulletins to relevant audiences.

Project Management:

• Provide support for internal projects as needed.

Continuous Improvement:

• Enhance productivity by identifying and eliminating manual tasks through automation.
• Maintain and optimize existing processes.

Knowledge, Skills, and Experience:
Essential:

• Strong commitment to a customer-centric approach.
• Experience liaising with customers through written and verbal channels, including international contacts.
• Proven background in administrative support and coordinating sales processes.
• Logical and structured problem-solving approach.
• Strong numerical proficiency to calculate margins, discounts, and profitability.
• Proficiency in CRM systems (e.g., Salesforce).
• Experience with Excel for managing large datasets.
• Ability to work both collaboratively and independently.

Desirable:

• Awareness of market and industry trends.
• Experience with Syspro and Promapp.
• Salesforce CRM Analytics experience.
• Understanding of legal language, compliance requirements, and risk management.

Qualifications:
Essential:

• Educated to A level (any discipline).
• Minimum C+ grades at GCSE/BTEC in English.

Desirable:

• Additional certifications or qualifications relevant to business or sales support.