Job Title: Team Leader

Location: West and North London (Multiple Boroughs) - Community-based hubs with regular travel across designated areas

Contract Type: Full-Time, Permanent

Salary: Up to £43,500 per annum (dependent on experience)

About the Programme

This is an exciting opportunity to join a government-funded, community-based service designed to support individuals with musculoskeletal (MSK) conditions and wider health challenges. The programme integrates health recovery and employment support into a single, holistic pathway, aiming to help people return to, remain in, or transition into sustainable employment while improving their overall health and wellbeing.

Delivered through the Community Health & Wellbeing division, this service partners closely with NHS MSK teams, GP surgeries, referral agencies, and community services. You will be part of a passionate and growing team working on the frontline of health and employment support, providing life-changing guidance and interventions.

Role Purpose

As a Team Leader, you will lead, manage, and support a team of Employment Advisors delivering intensive, tailored support to participants. You'll ensure that your team operates to the highest standards, meeting both the clinical and employment support objectives of the programme.

This is a people-focused leadership role, requiring emotional intelligence, operational skill, and a commitment to delivering impact-driven services. You will manage performance, ensure caseload quality, liaise with clinical partners, and uphold compliance while empowering your team to make a real difference.

Key Responsibilities

Team Leadership & Development

* Line manage a team of Health and Employment Coaches, providing regular support and professional development.

* Conduct monthly 1:1 meetings, quarterly appraisals, weekly team check-ins, and ongoing mentorship.

* Observe live interactions and deliver feedback to improve coaching delivery and outcomes.

* Manage performance against key programme KPIs and individual objectives.

* Address underperformance swiftly through structured improvement plans and coaching.

Service Delivery Oversight

Support the team in delivering person-centred support to a diverse caseload of participants with complex MSK and co-existing health conditions.

Facilitate caseload reviews, case conferencing, and Multidisciplinary Team (MDT) meetings with clinical partners.

Monitor quality and compliance across participant records through regular audits and quality checks.

Participant-Focused Casework (Through Your Team)

Guide Coaches to assess the full range of barriers participants face - including physical, mental health, workplace and socio-economic issues.

Help Coaches identify appropriate services or interventions, such as smoking cessation, benefits support, physiotherapy, or employer liaison.

Support Coaches in developing return-to-work strategies and negotiating workplace adjustments.

Advocate for participants where needed, including directly engaging with employers.

Stakeholder Engagement & Partnership Building

Maintain and nurture working relationships with NHS MSK teams, social prescribers, GP practices, referral partners, and community providers.

Represent the service at meetings, promotional events, and stakeholder networks.

Promote employment as a health intervention within NHS and community settings.

Liaise with local employers to increase awareness of the programme and promote inclusive employment practices.

Essential Skills, Experience & Attributes

Qualifications

* NHS Personalised Care Institute (PCI) accredited Health Coach training - or willingness to complete.

* Level 5 qualification in Leadership/Management or equivalent experience (Desirable).

* Level 3 Information, Advice and Guidance (IAG) qualification (Desirable).

Experience

Proven experience in managing high-performing teams within health, employment or community services.

Experience in handling complex participant cases involving physical/mental health and employment-related barriers.

Practical knowledge of MSK and other health conditions that affect employability.

Previous work within multi-agency and clinical environments is highly desirable.

Demonstrated success in meeting targets and managing KPIs/SLA delivery.

Additional Requirements

Enhanced DBS check required.

Willingness to travel across West and North London as needed.

Availability to occasionally attend training and meetings outside of standard working locations/hours.

What We Offer

Competitive salary and comprehensive benefits package.

Full training and professional development including NHS-accredited Health Coach certification.

Structured career progression opportunities within a growing national programme.

Supportive and inclusive work culture focused on wellbeing, community, and impact