The Heidelberg Materials (HM) International Business Service Centre (BSC) provides administrative, transactional and accounting services to in-scope HM companies.
The International BSC Administrators process invoices, purchase requisitions and other transactions for various HM countries, delivering quality services efficiently and without delay.
Key accountabilitiesTransaction Processing - processing high volumes of transactions within given focus area (typically accounts payable, central purchasing administration, master data management, document validation, or cash application - although this list is not exhaustive)
Customer Service - providing timely and meaningful responses to customers, suppliers and internal stakeholders, ensuring that their queries are professionally handled.
Compliance - ensuring all processes are run in accordance with given training and documentation, and that all controls are adhered to. Work within Service Level Agreements on a 'right first time' basis.
Issue Escalation - Escalate any issues or hurdles to line immediately to line management.
Continuous Improvement - highlight areas of inefficiency or bottlenecks to line management. Support on CI implementation projects when requested.
Financial & Non-Financial accountabilities (capture size of role e.g., budget responsibility) Providing services to various HM companies and geographies.
Consistently meeting personal processing targets - which vary depending on the process area.
ComplianceThe role holder is expected:
To comply with all aspects of the Heidelberg Materials Compliance Policy.
To ensure that all the business/operations are performed in accordance with instructions and procedures and in such a way so as to prevent any fraudulent activities taking place.
To comply with the Health & Safety at Work Act 1974 and to observe the requirements of the Company Safety Policy and other relevant legislation.
To proactively manage health & safety of employees to continuously improve the company's health & safety performance.
To update all areas of knowledge as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.
To comply will all aspects of the HR Policies and Procedures of the Company.
Education/Qualification (should be only Legal ones required)
