Software Support Analyst

Ashford - Hybrid

Salary: Up to £30k DOE

Are you detail-oriented with a background in finance or bookkeeping, looking to explore a new and rewarding career path in software support?

Do you enjoy a customer-focused environment, love problem-solving, and want to join a friendly, close-knit team?

Could you see yourself supporting businesses with cutting-edge innovative software solutions, with training and development opportunities along the way?

If this sounds like you, keep reading!

Our client is a Software solutions provider seeking a Software Support Analyst to join our growing team. No two days are the same in this dynamic role, where you will provide high-quality support to our clients for the Accounting Software products. Whether you're resolving customer queries, assisting with software upgrades, or contributing to process improvements, your work will directly impact client success.

What will you be doing?

* Managing and prioritising customer calls and emails.

* Resolving technical queries via phone, email, or remote access.

* Collaborating with colleagues to escalate or address complex issues.

* Installing software updates and patches.

* Maintaining accurate and detailed records of your work.

* Supporting the documentation of processes and procedures.

What makes you a great fit?

We are looking for someone with the right attitude—your approach matters more than your background. Here's what we value most:

* Exceptional customer service skills—confident, calm, and professional, even with challenging situations.

* A friendly and helpful nature with strong teamwork abilities.

* Adaptability and composure under pressure.

* A desire to learn and grow, with the ability to organise and prioritise your workload effectively.

* Finance or bookkeeping knowledge (e.g., AAT qualifications).

* Familiarity with accounting, payroll, ERP, or CRM software.

* Experience in a support or customer service role.

* Strong proficiency in Excel and Windows OS.

* A full, clean UK driving licence.

What's in it for you?

* Competitive salary tailored to your experience.

* Flexible working options, including part-time hours if desired.

* A 4.5-day working week, giving you an extra day off every two weeks!

* The option to work remotely part of the week once trained.

* Career progression opportunities within a supportive and collaborative environment.

This role could be your perfect opportunity if you're looking to combine technical skills with a customer-focused role while stepping into the dynamic world of software support.

Ready to apply? Contact us today with your CV and let's discuss how you can join our team