Payment Administrator - 12 month Day Rate Contract - Glasgow - Mobile Telecoms

Glasgow\Hybrid- (2-3 days per week in office) - Wednesday are anchor days - other days are flexible

Purpose of the role:

As a Customer Payments Administrator in the Customer Finance Team you will be responsible for allocating customer payments, processing refunds and answering payment escalation queries whilst constantly challenging the way they work to make the payment journey for the Company's Customers an enjoyable experience.

Working in a back office team of 4 administrators reporting to the Payments Ops Manager, you will be responsible for validating customer refund requests, allocating customer payments and responding to all payment queries received from other Business areas. You will be required to accurately manage high volumes within agreed SLA's. You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk.

Key Responsibilities:

Undertake all payment processing tasks delivering against all team KPIS and SLAs
Deliver excellent customer experience by owning resolution of queries/disputes and proactively sharing best practice with colleagues
Identify improvements to Payment Team processes and support delivery of process improvements
Ensure that all work instructions, processes, and procedures are updated as required and changes communicated to Team Members
Liaise with external vendors including Banks as required

Must Have's

Excellent levels of accuracy and attention to detail
Payment's experience
Administrative experience gained in a high-volume environment
Advanced Excel Skills
Oracle experience an advantage
Good communication skills
Good understanding of Customer impacts
Experience working cross functionally within the wider business

Project People is acting as an Employment Business in relation to this vacancy