SF Recruitment are working with a business based in Birmingham who are looking for Claims Advisors to join the team c£40,000 Role Overview As a Claims Advisor, you will be at the forefront of our claims operation, managing claims from initiation through to resolution. You will ensure our customers receive clear guidance and support during this time. Your role will be pivotal in maintaining our reputation for excellent customer service. Key Responsibilities: Claims Management Handle a portfolio of general and residential claims efficiently and effectively, ensuring they are resolved promptly. Validate and process claims in accordance with company policies and industry regulations. Liaise with customers, third parties, and service providers to gather necessary information and documentation. Customer Service: Provide exceptional customer support, ensuring customers are kept informed throughout the claims process. Offer clear explanations of policy terms and conditions related to claims. Address and resolve customer queries and concerns in a professional and empathetic manner. Compliance and Reporting: Ensure all claims are managed in compliance with regulatory and company standards. Maintain accurate and up-to-date records of all claims activity. Prepare reports and provide updates to senior management as required. Collaboration and Teamwork: Work closely with colleagues across departments to ensure seamless claims handling. Contribute to team initiatives aimed at improving processes and customer satisfaction. Skills and Experience: Essential: Previous experience in a claims handling role within the insurance industry. Strong understanding of general and residential insurance policies and claims processes. Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders. High attention to detail and strong organisational skills. Proficiency in using claims management systems and MS Office applications. Desirable: Relevant industry qualifications (e.g., CII Certificate in Insurance). Knowledge of FCA regulations and compliance requirements. Experience in managing complex or high-value claims.